Returns & Exchanges
Acceptance of your order and the completion of the contract between you and us will take place on despatch to you of the products ordered unless we have notified you that we do not accept your order, cannot fulfil your order or you have cancelled it.
Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products. We do not file details of your order for you to subsequently access direct on this website therefore, should you desire, please save or print out these terms and conditions and the order acknowledgement email you will/have receive for your own records. We do not store credit card details nor do we share customer details with any 3rd parties.
All prices are shown in £ pound sterling and, where specified, include VAT at the applicable current rates but exclude delivery charges, unless expressly stated otherwise.
The Smart Mat is extremely resilient and will last more than 30 games if product care guidelines are adhered to. If purchased directly from divotEND Scotland Ltd we will replace your Smart Mat if, under normal use circumstances, if it breaks within 30 days of date of delivery. The item along with the purchase order number or receipt need be returned to our offices where authenticity, age and cause of breakage will be determined. If product care guidelines have been adhered to and the Smart Mat is deemed by us to be faulty we will immediately send a replacement Smart Mat or refund your purchase price, which ever you choose.
Terms of Trade & Returns Policy for Garments
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore divotEND reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
RETURNS & EXCHANGES
Returns
If you would like to return your items for any reason you may do so for store credit within 14 days of when your order was received. All items are non-refundable unless damaged or defective.
To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and send you an email with your store credit.
Exchanges
All of our items are printed to order meaning we do not keep an inventory, because of this we cannot offer an outright exchange. If you would like a different size or colour, you may return your item for store credit. To do so, send us an email at support@divotend.com and send your item to:
WOS Distribution Ltd
Bridgend Farmhouse
Lintrathen, Scotland
Kirriemuir, DD8 5JH
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@divotend.com.
Shipping
To return your product, you should mail your product to:
WOS Distribution Ltd
Bridgend Farmhouse
Lintrathen, Scotland
Kirriemuir, DD8 5JH
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item/s with a value over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For more info on returns, please read our FAQs.
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